FOR ENQUIRIES OR CLAIMS: 1800 888 760

Frequently Asked Questions

1. Can I claim more than once on my Warranty?
Yes. All NWC administered warranties have an unlimited number of claims for listed covered components. Please refer to your specific Warranty Product Disclosure Statement or Warranty Contract for full details.

2. Can I transfer my Warranty?
Yes. Most NWC administered warranties are transferrable to a new owner in the event you sell the vehicle or equipment, providing all terms and conditions stated in your specific Product Disclosure Statement or Warranty Contract are met*. To transfer the warranty to a new owner, download a Transfer Ownership Form and forward to NWC within 7 days of the vehicle or equipment being sold. A $100 transfer fee is payable. Warranties are not transferrable to another vehicle or equipment.

3. Can I get a replacement Product Disclosure Statement / Warranty Contract?
If you have lost or need a replacement Product Disclosure Statement
or Warranty Contract, please contact NWC on 1800 888 760 or email Screen Shot 2014-08-25 at 11.48.17 am

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4. How do I change my personal details?
If you change any of your personal details such as name,
address or contact details please contact NWC on
1800 888 760 or email Screen Shot 2014-08-25 at 11.48.17 am

5. What happens if I miss or am late in carrying out a service?
If you miss or are late in carrying out a service, you may be in breach of your servicing obligations, therefore in the event you need to make a claim under the Warranty, you must submit a satisfactory mechanical inspection report to NWC from an approved NWC repairer as evidence that the vehicle or equipment is in good working order. The repair/inspection invoice date and kilometres will be considered the “re-commencement” date for calculating servicing obligations for the remainder of the warranty term.

Please refer to your specific Product Disclosure Statement or Warranty Contract for full terms and conditions.