For information about the NWC Warranty Remediation Program click here

NWC have formalised a refund policy for the Dealer Service Warranty.

Refund Policy

Dealer Service Warranty customers are entitled to a refund calculated on a pro-rata basis if your vehicle has been stolen, written off or repossessed.

This refund policy does not exclude your right to a refund pursuant to the consumer guarantees under the Australian Consumer Law. Under Australian Consumer Law, you may be entitled to a refund if the warranty is not fit for purpose for which it has been sold to you or if the services provided under the warranty are not delivered to you with due care and skill.

A Dealer Service Warranty Contract is not refundable for change of mind.

How to obtain a refund?

To obtain a refund, you must write to NWC advising you wish to cancel the Warranty Contract. You also need to provide reasonable proof if your vehicle has been stolen, written off or repossessed.

A cancellation fee of $110 (inclusive of GST) and a deduction for any claims paid will apply to all refunds.

Should you have any queries or wish to make application for a refund please call our helpful consultants on 1800 888 760