Congratulations on obtaining your Warranty.

We know things can go wrong with vehicles. You can take comfort that a warranty administered by NWC means quality coverage and access to support from our experienced customer service team.

Features of your Warranty

• Coverage for mechanical failure – this includes a covered component that has suffered a mechanical failure caused by normal wear and tear.
• Coverage for emergency accommodation and car hire in the event of a breakdown up to the specified limits of the Warranty
• Option to transfer the Warranty to a new owner in the event you sell the vehicle
• Easy claims process with no forms and with the support of our approved Australia-wide repair network
• Approved repairers are paid directly, therefore reducing your out-of-pocket expenses.

Please note your policy has a 30-day cooling-off period from the date of purchase.

Please contact us to obtain a copy of your Warranty documentation.

Vehicle servicing

To maintain the warranty on your vehicle, regular servicing and maintenance needs to be carried out by a licensed mechanic or registered service centre as per the manufacturer’s guidelines. You should regularly submit a copy of your service invoices to NWC.

Service invoices can be submitted by various methods:

Uploaded online
Via post: National Warranty Company, PO BOX 159, Traralgon, VIC 3844.
Via email: warranty@nwc.com.au
Via fax: 03 5177 4050

Making a Claim

If your vehicle breaks down or as soon as you suspect a mechanical fault has occurred, please contact NWC on 1800 888 760 prior to arranging any repair work to your vehicle. A member of the NWC claims team will direct you to your nearest approved repairer for assessment. Authorised repairs under a claim will be paid direct to the approved repairer.

If you have any questions regarding your Warranty please contact us or your dealer.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The features described are subject to terms and conditions and have not detailed any warranty exclusions. There may be some features of the Warranty which overlap with your rights under the Australian Consumer Law. Nothing in the purchase of the Warranty excludes, restricts, or modifies your rights under the Australian Consumer Law. You are not required to pay for your rights and remedies under the Australian Consumer Law.

By purchasing the Warranty you will get the benefit of certainty regarding the period of warranty coverage and the convenience of having the replacement process managed for you. It is recommended that you carefully read the Warranty Contract for the full terms, conditions and exclusions and a summary of the rights and remedies available to you under the Australian Consumer Law before making any decision to purchase the warranty.