We know that when you purchase goods, things can go wrong. You can take comfort that a warranty administered by NWC means quality coverage and access to support from our experienced customer service team.
Key Features of your Warranty
- Coverage for mechanical failure – this includes a covered component that has suffered a mechanical failure caused by normal wear and tear
- Option to transfer the Warranty to a new owner in the event you sell your asset
- Easy claims process with no forms and the support of our approved Australia-wide repair network
- Approved repairers are paid directly, therefore reducing your out-of-pocket expenses
- A reminder that batteries are not covered components on an electric or hybrid vehicle. For more information on this exclusion please refer to the Exclusions section in your Terms and Conditions.
Please contact us to obtain a copy of your Warranty documentation including information on the coverage period.
To maintain your Warranty, regular servicing and maintenance needs to be carried out by a licensed mechanic or registered service centre as per the manufacturer’s guidelines. You should regularly submit a copy of your service invoices to NWC.
Service invoices can be submitted by various methods:
Making a Claim
If your asset breaks down or as soon as you suspect a mechanical fault has occurred, please contact NWC on 1800 888 760 prior to arranging any repair work. A member of the NWC claims team will direct you to your nearest approved repairer for assessment. Authorised repairs under a claim will be paid direct to the approved repairer.
If you have any questions regarding your Warranty please contact us or your dealer.
Your rights under the Australian Consumer Law
Your goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits provided under this Warranty are in addition to other rights and remedies you have under the law.
The features described are subject to terms and conditions and have not detailed any warranty exclusions. There may be some features of the Warranty which overlap with your rights under the Australian Consumer Law. Nothing in the purchase of the Warranty excludes, restricts, or modifies your rights under the Australian Consumer Law. You are not required to pay for your rights and remedies under the Australian Consumer Law.
By purchasing the Warranty you will get the benefit of certainty regarding the period of warranty coverage and the convenience of having the replacement process managed for you. It is recommended that you carefully read the Warranty Contract for the full terms, conditions and exclusions and a summary of the rights and remedies available to you under the Australian Consumer Law before making any decision to purchase the warranty.
The information in this document is factual information only and is not intended to be financial product advice and should not be relied upon as such. The information is general in nature and may not contain details which could be relevant to your particular circumstances. We recommend that you seek appropriate professional or financial advice before making any decision to acquire, hold or dispose of any product referred to in this document.